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Education & Training for Energy & Water Professionals

Education & Training for Energy & Water Professionals

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Job Overview
    Consultant
    Customer Service
  • Required Education: 2 Year Degree
  • Required Experience: Not Specified
  • Required Travel: Not Specified
  • Relocation Covered: Not Specified
  • Reference ID: 2015-3898
  • Location: US-TX-Richardson
  • Contact: Not Available
  • Phone: Not Available
  • Email: Not Available
  • Fax: Not Available
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Commercial Controls Consultant
Job Description

Under limited supervision, provides moderately complex global technical assistance to dealers, contractors, and field sales personnel to resolve HVAC system issues.

Responds to pre/post sales technical questions from dealers, customers and installing contractors. Identifies and troubleshoots issues with equipment and/or applications. Proactively reviews field and product quality issues; works to develop corrective action for equipment and/or applications. Works closely with control automation companies, engineers and Lennox sales personnel through call-center environment. Provides product technical support and interact by phone with job-site technicians and building automation contractors. Bridges the gap between single RTU operation and multiple RTU building automation strategy. Participates and meets with product engineering group in product design reviews, safety audits / reviews. Keeps abreast of new products by participating and assisting in the development of training classes. Some travel for training and job-site assitance is required. Mentoring of technical personnel to develop their skill level.

Qualifications
Prefer an associate degree with technical training or equivalent experience and minimum of two years related technical consulting experience. Requires at least 10 years experience in the installation and service of HVAC equipment.

Strong understanding of HVAC equipment and operation and wiring schematics. Minimum 2-5 years in Direct Digital Control (DDC) or Building Automation System (BAS) controls experience with commercial HVAC equipment (preferably rooftop units). Job site commissioning experience a plus. Knowledge of control integration with HVAC systems and Basic knowledge of BAS communication protocols (Lontalk/BACnet/etc.). Excellent verbal communication and phone skills (Technical support call center experience) with the ability to simplify complex ideas and resolve customer issues. Good computer skills (Microsoft Word, Excel, PowerPoint, Outlook) and the ability to multitask while on the phone with the customer. Great Can-Do attitude with a willingness to share ideas and knowledge while working in a strong team environment. Strong customer service skills. Ability to analyze and troubleshoot problems in a fast paced environment.



Job Requirements


Company Overview

LII and our employees have established a heritage of giving generously to the communities where we live and work. Through corporate contributions, local employee activity organizations, and the LII Employee Matching Gifts program, we currently support well over 100 organizations annually – including those working for excellence in education, arts, youth development, the environment, and health and human services.

  • One-of-a-kind Degrees +

    A degree like no other.

    Our 2 year degrees are designed to train and quickly place our graduates into new careers. Inclusive curriculum highlights the importance of sustainability, energy & water efficiency, conservation and the pursuit of renewable sources.

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  • A Training Investment +

    Certification Equals High Returns on Your Investment.

    A certificate from NWEEI can significantly enhance your credentials and your value in the marketplace. Because our instructors are real practitioners, course information is timely and directly useful to you.

    Classes provide knowledge and skills that are directly applicable within your workplace.

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  • Industry Leaders +

    The Northwest Water & Energy Education Institute (NWEEI) offers both standard and custom learning opportunities for practicing professionals in the energy and water industries (including an energy management certification program) throughout the Northwest region, Nationally and Internationally.

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  • Customized Solutions +

    Professional training for industry.

    NWEEI has provided training nationally and internationally for over 15 years and is able to utilize instructors from our network of industry experts.

    Let us craft a custom curriculum to suit your specific needs.

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Be sure to select "other" under the designation and then type in "Energy Management"

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Eugene Water & Electric Board