- Company:Lennox International Corporation
- Base Pay: N/A
- Other Pay: N/A
- Employee Type: Full-Time
- Industry: HVAC
- Manage Others: Not Specified
- Job Type:
- Required Education: 2 Year Degree
- Required Experience: Not Specified
- Required Travel: Not Specified
- Relocation Covered: Not Specified
- Reference ID: 2015-3898
- Location: US-TX-Richardson
- Contact: Not Available
- Phone: Not Available
- Email: Not Available
- Fax: Not Available
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Responds to pre/post sales technical questions from dealers, customers and installing contractors. Identifies and troubleshoots issues with equipment and/or applications. Proactively reviews field and product quality issues; works to develop corrective action for equipment and/or applications. Works closely with control automation companies, engineers and Lennox sales personnel through call-center environment. Provides product technical support and interact by phone with job-site technicians and building automation contractors. Bridges the gap between single RTU operation and multiple RTU building automation strategy. Participates and meets with product engineering group in product design reviews, safety audits / reviews. Keeps abreast of new products by participating and assisting in the development of training classes. Some travel for training and job-site assitance is required. Mentoring of technical personnel to develop their skill level.
Strong understanding of HVAC equipment and operation and wiring schematics. Minimum 2-5 years in Direct Digital Control (DDC) or Building Automation System (BAS) controls experience with commercial HVAC equipment (preferably rooftop units). Job site commissioning experience a plus. Knowledge of control integration with HVAC systems and Basic knowledge of BAS communication protocols (Lontalk/BACnet/etc.). Excellent verbal communication and phone skills (Technical support call center experience) with the ability to simplify complex ideas and resolve customer issues. Good computer skills (Microsoft Word, Excel, PowerPoint, Outlook) and the ability to multitask while on the phone with the customer. Great Can-Do attitude with a willingness to share ideas and knowledge while working in a strong team environment. Strong customer service skills. Ability to analyze and troubleshoot problems in a fast paced environment.
LII and our employees have established a heritage of giving generously to the communities where we live and work. Through corporate contributions, local employee activity organizations, and the LII Employee Matching Gifts program, we currently support well over 100 organizations annually – including those working for excellence in education, arts, youth development, the environment, and health and human services.